Our packages are all dispatched by DHL or Swiss Post.

Switzerland

Delivery time: 3-5 working days

• Above 125 CHF, Free shipping
• Less than 125 CHF, 10 CHF shipping cost

EU Countries

Delivery time: 10-15 working days

• Above 400 EUR, Free shipping
• Less than 400 EUR, 40 EUR shipping cost
• Incoterm DAP : Import taxes and duties should be paid by receiver.

Czech Republic

Delivery time: 10-15 working days

• Above 10'000 CZK, Free shipping
• Less than 10'000 CZK, 1'000 CZK shipping cost
• Incoterm DAP : Import taxes and duties should be paid by receiver.

United Kingdom

Delivery time: 10-15 working days

• Above 400 GBP, Free shipping
• Less than 400 GBP, 40 GBP shipping cost
• Incoterm DAP : Import taxes and duties should be paid by receiver.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with hang tags and labels, and in its original packaging. You’ll also need the receipt or proof of
purchase.

To start a return, you can contact us at info@pinbina.com
with following information:

1) Name

2) Email address

3) Mobile number

4) Order number

5) Reason of return

6) Bank account for refund

If your return is accepted, we will inform you the return address. Then you should return the items on your own cost to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pinbina.com

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return,
please contact us at info@pinbina.com

Defects in the material or flaws resulting from manufacturing.

• Damage, cuts or tears resulting from accidents, improper handling or negligence
• Breakage / damage to a zipper box/slider or zipper teeth breaking apart
• Cosmetic damages / normal signs of wear and tear
• Products acquired through an auction platform (such as Ricardo, Tutti, eBay, etc.)
• Damages that occur due to failure to comply with care instructions or laundering (fading of colors / pilling of wool)

We photograph the products in the best possible quality, with many detailed photographs. But it may happen that the product you ordered has a different appearance in terms of color, material, etc. on the home page, depending on how your screen is set up.

The waterproofness of a product is measured by means of a water column. The higher the value (measured in centimeters), the more waterproof the product.

Breathability describes the vapor permeability from the inside out, which is measured in grams per m2 over 24 hours (g/m2/24 h).

DWR stands for Durable Water Repellency, and refers to a finishing that is applied to the outside of the fabric of our technical clothing. This finishing repels water.

All our technical materials are provided with a DWR coating (Durable Water Repellency). All our DWR finishing is PFC free, means fully environment friendly.